Support
FAQ and contact
Frequently asked questions
How do I edit the collection schedule?+
On the home screen, open the "Collection Schedule" card and tap "Edit Schedule" on the right to customize collection days for your area.
What if AI recognition is inaccurate?+
Take the photo in good lighting with the item centered. If the result is wrong, tap "Change category" below the result to correct it manually, or retake the photo.
Why do different waste types have different colors?+
We use widely-recognized color coding: burnable is red, non-burnable is blue, recyclable is green, and large waste is purple. This makes sorting more intuitive.
Where is my data stored?+
Your account settings and collection schedules are stored in the cloud. As long as you sign in with the same account, your data stays in sync across devices.
Contact us
For questions or bug reports, use “Feedback” in the app or email us. We reply within 3 business days.
support@tokaru.app